Policy

Purpose:

This policy aims to inform you, our valued customer, about the services you can expect from Herbal Nail Bar and the procedures to follow if you are not satisfied with the services received. Additionally, due to a high number of no-shows and late cancellations, we have established an appointments policy to ensure fairness and respect for our staff's time and earnings.

Service Refusal: We reserve the right to refuse service to:

  • Anyone with a nail condition we suspect may be contagious.

  • Anyone with open or infected wounds in the treatment area.

  • Anyone in unhealthy conditions that we suspect may be contagious or could be further harmed by our services.

  • Rude, mean, or disrespectful individuals.

Diabetic Clients:

  • Please inform us so we can provide our service with proper care.

  • NO CUTTING SERVICES ARE ALLOWED.

Warranty

  • You must sign in when you check in at the salon for your service. If you refuse to sign in, we will not have any record of your service, and we will not be held responsible for any issues that may occur with your nails after leaving the salon.

  • We offer a 7-day warranty if your nails are scratched, misshapen, chipped, or broken.

  • An appointment must be made for any fixes within 7 days after your initial service.

  • Our warranty does not cover any new color or shape change if you decide you do not like the original color or shape.

Refunds:

  • All services are non-refundable.

  • We are happy to re-do any service at no cost if you are unsatisfied with the quality of the work, but you must inform us immediately during the service or upon checking out.

  • If you confirm with the technician that you are satisfied during the service and later change your mind after leaving the salon, we will not redo the service at no cost.

Group Party/Appointments:

  • All appointments now require a deposit.

  • All deposits are non-refundable.

  • All deposits will be automatically deducted from the service cost.

  • Parties of 4 or more require a 10% deposit.

Late Policy: We allow a 10-minute grace period for late arrivals. If you think you will be late, please call us so we can adjust our schedule. If you are more than 10 minutes late, we will try our best to accommodate you; otherwise, we may have to reschedule or cancel your appointment.

Cancellation: If you need to cancel or change an appointment, we respectfully request at least 24 hours' notice. Failure to provide 24-hour notice will result in a charge.

Children’s Services:

We love to do children's nails. However, unattended children in the salon are disruptive and dangerous. We use many products that are harmful if ingested or applied to unprotected skin. If you have children under 10 who are not receiving nail services, please keep them safe or leave them at home.

Sanitation:

  • Each client receives a single-use kit including file, buffer, and pumice to ensure a safe and clean manicure and pedicure.

  • We sanitize and disinfect all reusable tools according to state regulations and industry best practices.

  • We follow strict cleaning protocols after every client, at the end of the day, and once a week.

  • We use disposable pedicure liners.

Products:

  • Refunds for products purchased will be considered within seven (7) days of purchase.

  • Products can only be refunded if unused and in their original packaging. Opened or used products may incur a restocking fee.

  • A receipt is necessary for all product refunds.

Personal Items:

Herbal Nail Bar is not responsible for any personal items that have been damaged during services. Please be extra careful when handling polishes and check if any belongings are left behind.

Complaints/Feedback: If you have any complaints or feedback, please contact the manager of the salon where you received the service or email us at: herbal9785@gmail.com

Customer Responsibilities:

To help us provide quality service as efficiently as possible, we kindly ask you to:

  • Clearly request the service you would like. If unsure, please consult the salon manager.

  • Inform our staff of any allergies to chemicals or substances before receiving any service.

  • Provide feedback or comments to our staff during your service to ensure your requirements are met immediately.

  • Notify the staff member or salon manager immediately if you have any concerns regarding the salon, staff, or services.

  • Inform the salon manager immediately if you have any infection or other abnormal reaction or condition concerning your nails.

At Herbal Nail Bar, we strive to offer high-quality service and treat you with courtesy and respect.

Thank you for your understanding and cooperation. We look forward to providing you with exceptional service at Herbal Nail Bar.